Check in is 4pm and Check out is by 11am. Any early check in and late check out requests must be submitted between one and two weeks prior to your arrival date. We will make every effort to accommodate requests, but are not guaranteed.
What are check in and check out times?
Are any of your homes available for Prom Groups?
Unfortunately, our homes are not available for Prom Groups.
Are pets allowed?
Pets are not permitted, except certified service animals. Proof of certification must be provided prior to booking a home.
Is the kitchen fully stocked?
The kitchen is stocked with normal kitchen supplies, ie: utensils, flatware, glasses, pots and pans.
Do all the homes have WIFI?
All the homes have high speed internet and the WIFI networks are managed through AC routers. The network names and passwords are located on the app and on the fridge.
Which homes have air conditioning?
All of our Poconos vacation cabins and rentals have air conditioning.
Is there an additional fee to use the aerobed(s)?
Aerobeds (queen) are available for a $30 fee and must be ordered no later than 72 hours before your check in date.
Do I need to register my boat?
Non-motorized boats do not have to be registered. Electric or Gas powered boats must be registered and have a boat sticker. Apply and pay for the sticker here: Lake Harmony Boat Registration
How many beach passes/wristbands does each house have?
Lake Harmony Estates homes come with a guest ID badge which is good for 10 people. Additional badges may be purchased at the beach for $5 each. Credit cards are accepted.
Towamensing Trails homes come with 8 guest wrist bands which are required for the use of the beach and outdoor pool. Unfortunately, Towamensing Trails does not currently allow the purchase of additional guest wrist bands.
Briercrest Woods homes come with beach badges which are located at the home. The number of badges will be determined by the number of people the home sleeps.
Laurelwoods @ Big Boulder homes have access to the Boulder Lake Club which has a pool, beach and boat rentals. You will have access to the lake club for up to 8 guests. Additional guests can purchase passes at the lake club.
What are the hours to the Lake Harmony Beach?
The Beach Area will be open on weekends only, 11:00 am to 7:00 pm (weather permitting) after Memorial Day weekend until the children get out of school. Then, it will be open daily until Labor Day.
What are the hours to Towamensing Trails beach and pool?
The pool and beach areas will open from Memorial Day weekend thru June 15, 2018 for weekends only and will open full time June 16, 2018 thru September 3rd, 2018.
Do children under a certain age need a beach pass or wristband?
All persons, regardless of age, are required to have a beach pass or wristband.
What are the quiet hours in the communities?
Quiet hours are typically 10PM-7AM. We ask that our guests are respectful of the communities and the neighbors.
How long do I have to cancel a booking?
You may cancel a booking of one of our Poconos vacation cabins up to 30 days prior to your rental. We do charge a $200 cancellation fee for all cancelled reservations. If you are reserving a home and you are within 30 days or less from your check-in date, you have 7 days to cancel your reservation from the time you receive your lease. If the lease is not signed and returned to us within 7 days we reserve the right to cancel your reservation, however, we will notify you via email and/or phone prior to this occurring. If you have submitted your signed lease, deposit money and are within 30 days of your check-in and need to cancel, you must submit this in writing via email or letter. The home will go available on our web site with the hope that we are able to re-book the home. If the home re-books for the original rental rate, you will be refunded all of your money, less a $200 cancellation fee. If the home re-books at a rental rate less than the original amount, then the difference between the rates will also beheld in addition to the $200 cancellation fee. The closer to the check-in date a reservation cancels the more likely the rate may have to be reduced in order to re-book the home. If Pocono Mountain Rentals is unable to re-book the home, then the terms of the lease agreement will remain in effect and the full amount of the rental will be either due or, if already received, will not be refunded.
Can I switch to a larger or smaller home after my original booking?
If you need to change homes after a reservation is made and the down payment is processed, a $100 change of home would be assessed.
Are there parks or playgrounds for younger children?
Please go to the area attractions link listed on our web site for details of local attractions, including details of all the Communities in which we manage homes.
Is there a map of the area on your site so I can see how close the homes are to each other?
You can see the homes locations and proximity to the other homes by clicking this link:
Is there a place for indoor sports (basketball, racquetball, etc.)?
Split Rock Resort is located within 1 mile of our Lake Harmony homes. They offer many pay for service activities which are located on their website. Please contact them directly for details and fees. Split Rock Activities
What bed linens do we need?
All of the home beds have pillows, mattress pads, quilts or comforters. Linens and Towels are included in all homes.
Do I need to bring toilet paper?
A full role of toilet paper is provided in each bathroom. Please consider bringing enough toilet paper based on the length of your stay and how many people are in your group.
Do I need to recycle trash?
Lake Harmony area homes do not have a recycling pick up at the homes. If this is important to you, you can drop off your recyclable at the Kidder Township building. The bins are open 24 hours a day.
Towamensing Trails homes have recycling at their trash drop off center.
Are your rentals regularly cleaned?
All of our Poconos vacation rentals are cleaned after all guest stays.