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Poconos Vacation Rentals FAQ

What are check in and check out times?
Check in is 4pm and Check out is by 11am.   Any early check in and late check out requests must be submitted between one and two weeks prior to your arrival date. We will make every effort to accomodate requests, but are not guaranteed.    

Are any of your homes available for Prom/Under 25 rentals?

Unfortunately, our homes are not available for Prom/Under 25 Rentals.  Everyone MUST be at least 25 years old if it is an all adult group.

Are pets allowed?

Pets are NOT permitted, except certified service animals.  Proof of certification must be provided prior to booking a home.  Guest(s) will be charged up to $1000.00 if evidence of an animal or pet is discovered at the premises.  

Is the kitchen fully stocked?
The kitchen is stocked with normal kitchen supplies, ie: utensils, flatware, glasses, pots and pans. 

Do all the homes have WIFI?

All the homes have high speed internet and the WIFI networks are managed with AC rate routers.  

The network name and password is located on the app and on the fridge. 

Which homes have air conditioning?

All of our homes have air conditioning.

Is there an additional fee to use the aerobed(s)?

Aerobeds (queen) are available for a $30 fee and must be ordered no later than 72 hours before your check in date.

Do I need to register my boat?

Non-motorized boats do not have to be registered.  Electric or Gas powered boats must be registered and have a boat sticker.  Apply and pay for the sticker here: 

How many beach passes/wristbands does each house have?

All of the homes within Lake Harmony Estates come with 10 renter ID badges.  If any renter has more than 10 persons using the beach at one time, an additional fee of approx $5 per person may be charged. 

All of the homes within Towamensing Trails come with 8 renter wrist bands which are required for the use of the beach and outdoor pool.  Towamensing Trails does not currently allow the purchase of additional renter wrist bands.

What are the hours to the Lake Harmony Beach?

The Beach Area will be open on weekends only, 11:00 am to 7:00 pm (weather permitting) after Memorial Day weekend until the children get out of school. Then, it will be open daily until Labor Day. Exact days and times will be posted on the bulletin board at the Beach. Please check there for all notices.

What are the hours to Towamensing Trails beach and pool?

The pool and beach areas will open May 26, 2017 thru June 16, 2017 for weekends only and will open full time June 19, 2017 thru Aug 31, 2017.

Do children under a certain age need a beach pass/wristband?

All persons, reguardless of age, are required to have a beach pass/wristband.

What are the QUIET HOURS in Towamensing Trails?

QUIET HOURS IN TOWAMENSING TRAILS ARE 10PM-7AM (any excessive noise will result in fines of up to $310)

How long do I have to cancel a booking?

You may cancel a booking up to 60 days prior to your rental.  We do charge a $200 cancellation fee for all cancelled reservations.  If you are reserving a home and you are within 60 days or less from your check-in date, you have 7 days to cancel your reservation from the time you receive your lease. If the lease is not signed and returned to us within 7 days we reserve the right to cancel your reservation, however, we will notify you via email and/or phone prior to this occurring.  If you have submitted your signed lease, deposit money and are within 60 days of your check-in and need to cancel, you must submit this in writing via email or letter.  The home will go available on our web site with the hope that we are able to re-book the home.  If the home re-books for the original rental rate, you will be refunded all of your money, less a $200 cancellation fee. If the home re-books at a rental rate less than the original amount, then the difference between the rates will also beheld in addition to the $200 cancellation fee. The closer to the check-in date a reservation cancels the more likely the rate may have to be reduced in order to re-book the home. If Pocono Mountain Rentals is unable to re-book the home, then the terms of the lease agreement will remain in effect and the full amount of the rental will be either due or, if already received, will not be refunded.   

Can I switch to a larger/smaller home after my original booking?

If you need to change homes after a reservation is made and down payment processed, you will be charged a $100 administrative "change of home" fee.

Are there parks/playgrounds for younger children?

Please go to the area attractions link listed on our web site for details of local attractions, including details of the Communities of Lake Harmony Estates and Towamensing Trails.

Is there a map of the area on your site so I can see how close the homes are to each other?

We do not currently have a map of the homes proximity to each other.  Please call the office for information.

Is there a place for indoor sports (basketball, racquetball, etc.)?

Split Rock Resort is located within 1 mile of our Lake Harmony homes.  They offer many “pay for service” activities which are located on their website.  Please contact them directly for details and fees. There is a link to them listed on the Area Attractions section of the web site.

How long do I have to pay the balance of my rental fees?

All balances are due 60 days prior to your check-in.  If you have booked your home with less than 60 days prior to check-in, then your balance is due within 7 days of making your reservation.  Please call us if you need to request an extension of the payment terms. We will try to work with all reasonable requests. 

What bed linens do we need?
We supply pillows, comforters and mattress pads. You will need pillow cases and sheets. The bed sizes are listed on each of the homes' web pages. You will also need to bring bath towels and a bath mat.  We offer linens and towels for an additional fee. 

Do I need to bring toilet paper?
There are usually a few rolls of toilet paper in the house, but we highly recommend you bring your own.

Do I need to recycle trash?

Our homes in Lake Harmony Estates and Split Rock do not have a recyling program.  There is a recycling center nearby.  The Carbon County Recycling Center is open 24 hours and is located near the intersection of Route 903 & Lake Drive behind the Police Station and Community Building.  There are bins for plastic bottles, cans, glass, corrugated cardboard, magazines, office paper, catalogues and junk mail.

You can recycle trash for our Towamensing Trails home at their trash drop off center.

Are the homes located near the lake?
Yes. Each home's proximity to the lake is listed on its individual web page.

How far a drive are places from the houses in Lake Harmony?
Lake Harmony Beach: 2 minutes

H2O Indoor Waterpark at Split Rock Resort: 2 minutes 

Nick's Lakehouse & Shenanigans Restaurant: 3 minutes
Big Boulder Ski mountain: 2 minutes
Split Rock Resort: 2 minutes
Jack Frost Resort: 7 minutes
Pocono Raceway: 7 minutes
Camelback Resort: 25 minutes